At JBSLiving.com, we deliver!
Delivery from JBSLiving.com is free of charge unless your order value is under £30, there is then a £6.49 small order carriage charge.
Large items will be delivered by pallet or third party courier, offering a one-man, kerbside delivery only. Small items will be delivered via DPD who will advise a delivery date and time along with options of how to amend your delivery.some postcodes are not covered by our free delivery service and are listed below:
Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads, JBSLiving.com cannot be held responsible for delivery delays as a result of this and we do not offer compensation.
Unfortunately, on the rare occasions where a delivery is unsuccessful, we're not liable for costs incurred. This might include things like a third-party engineer or food deliveries.
Returning an Item
If you're not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 14 days of delivery to receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would have you bought the item from a shop. However, if you have used it beyond this, this may have a knock-on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value. Where you have not used the product and it is returned in the original packaging you will receive a full refund. Your refund will be made within 30 days of arrival of the appliance to our warehouse.
To cancel a product and request collection please email firstname.lastname@example.org; there is a £15 charge for us to collect items small enough to be sent via courier (cost to be deducted from your refund value), items large enough to require a pallet delivery are charged at the rate that we are charged by the delivery firm to make the collection which varies depending on size and location; you will be required to wrap and strap the item to the pallet. Again the value of the collection charge will be deducted from your refund total. Goods that were not readily available in our warehouse but have instead been brought in to fulfil your order carry a re-stocking charge, the value will change depending on the brand and item(s) purchased that you wish to return. We will discuss these charges with you before deducting to allow you to make an informed decision.
Once your order has physically left the warehouse you are not permitted to cancel in the normal way, instead you will need to receive the goods and then book a return request under reason “change of mind”.
If Products are Faulty
In order to ensure products are faulty as a result of manufacturing flaw or damage in transit we require you to report any cosmetic faults within 48 hours from point of delivery, even if product is not intended for use until after this date. Your order confirmation will explain more on this process when goods have shipped including what to do if your product arrives faulty. If your order develops a fault after installation then this will be covered by the manufacturer's warranty whereby manufacturer is entitled to one attempt to repair before replacing.
It’s our legal duty to supply products that are fit for purpose and meet satisfactory quality requirements. As a customer, it’s your legal right to receive either a refund, repair or replacement for products that are either faulty or not what you expected as per the Consumer Rights Act.
We'll offer resolutions based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards, and those outlined in the Sale of Goods Act for those bought prior to this date.
You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
The manufacturers will supply a warranty in addition to your rights under the Sale of Goods Act. In most cases you'll receive a 1 year warranty covering all parts and labour unless otherwise state; in some cases, it may be extended to 2, 5 or even 10 years by the manufacturer. You must register all appliances once received to qualify for a manufacturer’s warranty.
Please also note that our warranties only cover domestic use; items for use in commercial properties will not be covered.
Things Beyond Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
Impossibility of the use of public or private telecommunications networks
Our obligations under these terms are suspended for the period that such event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
What is the WEEE directive?
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) which, together with the RoHS Directive 2011/65/EU, became European Law in February 2003. We're part of the government's WEEE directive, if you need to discuss the removal and disposal of your old appliance please get in touch with us before or after purchase to see what options are available fo you.